Support

Support Request

All support requests should be directed through the Support Team rather than to individual team members. This is to ensure a speedy response as individual team members could be unavailable at any given time. Visit our Customer Support Information page to learn more.

Telephone: +44 (0) 1924 600 480 Option 1 (Renovotec Customer Support)

UK office hours: 8:30am-5:30pm, Monday to Friday (excluding Bank Holidays).

Log an RMA

If you wish to send your faulty or damaged devices to Renovotec for assessment and to receive a no obligation quote for their repair, then please use the form below to raise an RMA (Return Merchandise Authorisation).

Our assessment service is from £45 for devices and from £80 for printers plus carriage. If you’re not subsequently happy with our quote for the repair, we’ll courier the device(s) back to you.

If you have any questions about this service then please feel free to call us on +44 (0) 1924 600 480 – Option 1

Renovotec APAC online portal

For customers in the APAC region, please click below to access the Online Portal. For legacy Skywire customers, this portal will offer the same features and capabilities, including:

• Ticket raising
• Service contract listings
• Serial number contract search
• Repair tracking
• Report generation

This portal is directly connected to vendor service centres, which means we get automated vendor RMA numbers simplifying the often-tedious repair management process.